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Agent unable to make outbound calls from VCC Outbound Queue
8x8 Support

Agent unable to make outbound calls from VCC Outbound Queue

Symptom

Agents unable to dial out from the new outbound queue.

Applies To

Virtual Contact Center agents.

Resolution

  1. Log into VCC CM.
  2. Check Outbound phone codes.

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  3. Click on Active to make the code active for queue.
  4. Click on code name and click active to make the codes active. 

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  5. Save settings.

 

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