To stop post-processing time by setting it to 0.
- Virtual Contact Centre
To set up post processing timeout:
- Log in to Configuration Manager.
- Navigate to Queues and select the queue you wish to edit.
- In Properties, select Post-processing time to 0 seconds.
- Save the settings.
With this setting, agents notice the following behaviour in Agent Console: while processing a call routed through the queue whose post-processing time is set to 0 seconds, click End Call to terminate the call.
The next interaction waiting in the queue will be offered immediately.
Note: The call terminates eliminating the post processing time.