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How do I Eliminate Post-Processing Time?
8x8 Support

How do I Eliminate Post-Processing Time?

Objective

To stop post-processing time by setting it to 0.

Applies To

  • Virtual Contact Centre
  • Queues

Procedure

To set up post processing timeout:

  1. Log in to Configuration Manager.
  2. Navigate to Queues and select the queue you wish to edit.
  3. In Properties, select Post-processing time to 0 seconds.
    PostProcessingTime.png
  4. Save the settings.

Additional Information

With this setting, agents notice the following behaviour in Agent Console: while processing a call routed through the queue whose post-processing time is set to 0 seconds, click End Call to terminate the call. 

The next interaction waiting in the queue will be offered immediately.

Note: The call terminates eliminating the post processing time.
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