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Missing Dial-In Numbers in Conference Bridge Email (556 Service)
8x8 Support

Missing Dial-In Numbers in Conference Bridge Email (556 Service)

Symptom

After creating a conference by dialing "556" the end user will receive an email with no dial-in numbers for both internal and external participants, similar to the screenshot below: 

No numbers.PNG

Applies To

PBX conference bridge service, that can be accessed by dialing 556.

Resolution

Assign a virtual number to 556 service.

  1. Log in to Account Manager.
  2. Click Phone System.
  3. Click Virtual and Toll-Free Numbers.
  4. Click Edit next to a number, under the Action column.
  5. Assign a number and click Confirm.

For example:

toll free.PNG

Cause

The 556 service doesn't have a virtual number assigned.