How to display caller ID name of our saved contacts if the call comes through a ring group into VOD
- Configuration manager
- Virtual Office Desktop
Ring group calls do not do a contact directory lookup, the caller ID name in the Ring Group settings refers to the caller ID sent/set by the calling party, this is a US service and the UK telephone service (not just 8x8) does not have such a feature.
The only way you will see a caller ID name on a UK call to a ring group is if it is on-net call.