Skip to main content
Caller ID name does not display when call comes from ring group into VOD
8x8 Support

Caller ID name does not display when call comes from ring group into VOD

Question

How to display caller ID name of our saved contacts if the call comes through a ring group into VOD 

Applies To

  • Configuration manager
  • Virtual Office Desktop 

Answer

Ring group calls do not do a contact directory lookup, the caller ID name in the Ring Group settings refers to the caller ID sent/set by the calling party, this is a US service and the UK telephone service (not just 8x8) does not have such a feature.

Additional Information

The only way you will see a caller ID name on a UK call to a ring group is if it is on-net call.

How can we help you?

X
  • Was this article helpful?