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How do I change my voicemail password?
8x8 Support

How do I change my voicemail password?


To view and change your voicemail password in Virtual Office Desktop (VOD) or from your desk phone.

Applies To

  • Virtual Office Desktop
  • Voicemail Password


View and Change in VOD

  1. Log in to Virtual Office Desktop.
  2. Click Settings icon (or click Virtual Office (top left) > Preferences) > Account settings > My Services > Voicemail Settings.
  3. Under Voicemail Settings, next to Password, click the box to Show Password.
  4. From here, you can change your voicemail password. (Note: If you change the current password, click Save when done.)

Change From Your Desk Phone

  1. Access the voicemail system:
    • From your own extension
      Dial 555 and enter your current voicemail password.
    • From another extension in your system
      Dial 500, enter your extension number, then enter your current voicemail password.
  2. Once connected, press the * key to enter the Main Menu.
  3. From the Main Menu:
    1. Press 3 to enter the User Preference Options sub-menu.
    2. Press 1 to change your voicemail password. Follow the audio prompts until complete.
    3. Press 9 to exit voicemail.

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.

Additional Information

Voicemail settings can be altered via Account Manager; the 8x8 Virtual Office Desktop and Online applications; and either mobile or desk phone.

Voicemail passwords are first set by the account administrator when creating user profiles for extensions.

If you have forgotten your voicemail password, you can display your current voicemail password in Virtual Office Desktop.

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