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How do I add my Lync contacts in Virtual Office?
8x8 Support

How do I add my Lync contacts in Virtual Office?


8x8 Virtual Office Desktop (VOD) includes the ability to import contacts from Microsoft Lync Server with the following features:

  • See your Lync contacts and their status in the VOD directory.   
  • Send and receive IM messages with Lync contacts from VOD.  
  • Lync contacts will automatically see when your status changes (Busy, On a Call, Away, etc.) in VOD.

Click here to learn more about importing contacts into Virtual Office.


  • Microsoft Lync Server 2013 with Mobility Service (UCWA) enabled.  (Note: Lync Online is not supported)
  • Virtual Office Desktop 3.8 or later (Windows or Mac)


  1. Ensure your company has Lync Server 2013 set up properly.
  2. In Virtual Office Desktop, click Virtual Office > Settings (or click the settings gear icon in the bottom left corner of the application).
  3. From the left-hand menu in Settings, click Contacts.
  4. Under Import Contacts, click to check the Lync checkbox.
  5. In the Lync Login dialog that pops up, enter your Lync email address and password.
  6. Close Settings. (Your contacts configuration is automatically saved.)
  7. In the main application window, click the Contacts tab.
  8. Click All Contacts.
  9. To the right of the search bar, click the filter icon to open a pull-down menu.
  10. Click to check the box next to Group Contacts. (If this is already done, skip to Step 11.)
  11. Select Collapse All.
  12. You should now see:
    • A new Lync group at the bottom of the contact groups list showing the number of contacts imported.
    • The status of each Lync contact. You can now call or IM them.


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