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Inbound Calls Route Directly to Voicemail When DND Is Not Set
8x8 Support Knowledge Base

Inbound Calls Route Directly to Voicemail When DND Is Not Set

Symptom

Inbound calls to an extension route directly to voicemail (Do Not Disturb rule), even though the user is in Available status and the desk phone is not in DND

Applies To

Virtual Office, Virtual Office Desktop 

Resolution

In Virtual Office Desktop, set the extension to Do Not Disturb then back to Available.

Cause

Sometimes the status shows as Available when the user is still in DND in the back end. Toggling to DND and then back to Available updates the setting in the back end.