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Virtual Office Desktop: Credentials being forgotten
8x8 Support

Virtual Office Desktop: Credentials being forgotten

Symptom

Virtual Office Desktop does not remember the credentials whenever the user has logged out after quitting the application or by shutdown/restart of the system.

Applies To

VOD, Windows OS

Solution

Check if there are files in C:\Users\{Username}\AppData\Local\Microsoft\Windows\INetCache , if not follow the below:

  1. Open Internet Explorer (IE).
  2. Internet Options > General > Browsing History.
  3. Make sure Delete Browsing History is not ticked. If this is ticked it will delete the cookies every time IE is closed and cause the user to need to input their VOD credentials every time.

     IE (1).png 

 

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