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Virtual Office Desktop: Persisting new event notification highlighted in Contacts tab
8x8 Support

Virtual Office Desktop: Persisting new event notification highlighted in Contacts tab

Symptom

New event notification highlighted in Contacts tab is persisting and can't be acknowledged

Contacts_.png

Applies To

Virtual Office Desktop - all versions

Resolution

From 8x8 Account Manager navigate to the affected extension (Home > Phone System > Manage Extensions > Edit Extension) and reset it by pressing the hyperlinked text Reset Extension

For more information about resetting an Account Manager extension, click here.

Cause

This may be due to an issue with the VOD Classic View interface that will be deprecated.