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Virtual Office Desktop Call Recording is missing
8x8 Support

Virtual Office Desktop Call Recording is missing

Symptom

Logging inot VOD and call recording is missing

Applies To

VOD New User Experience View

Resolution

Log into your Accoung Manager as an admin

Click on Phone system and then Call Recording

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"Listen to Recordings" column, make sure it is uncheck to have access to call recording

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Log off of VOD and log back into VOD and click on the 3 dots.  Call recording should be on the list to select from

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Cause

Listens to call recording is restricted by default.  In order to have access to call recording, the restriction for each user need to be remove.