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E-Fax: Error Code 2038
8x8 Support Knowledge Base

E-Fax: Error Code 2038

Symptom

When attempting to send an e-fax through Virtual Office Desktop or Virtual Office Online, the fax fails to send and you receive an error message, Error #2038.

Virtual_Office_Desktop_Fax_Error_2038.jpg

 

 

Applies To

Virtual Office Desktop, Virtual Office Online

Resolution

Update Virtual Office Desktop

To update to the latest version VOD

  1. Uninstall the current version of VOD.
  2. Download the latest version of VOD. (Windows | Mac)
  3. Resend the fax using the new interface.

Cause

This is a known issue and is under investigation.

 

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