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Internet Fax Error Code 2038
8x8 Support

Internet Fax Error Code 2038

Symptom

When attempting to send a fax through Virtual Office Desktop or Virtual Office Online, the fax fails to send and you receive an error message, Error #2038.

Virtual_Office_Desktop_Fax_Error_2038.jpg

Applies To

  • Virtual Office Desktop
  • Virtual Office Online

Resolution

Update Virtual Office Desktop

To update to the latest version VOD

  1. Uninstall the current version of VOD.
  2. Download the latest version of VOD. (Windows | Mac)
  3. Resend the fax using the new interface.

Cause

This is a known issue and is under investigation.

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