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Calls Drop When Using Wi-Fi
8x8 Support

Calls Drop When Using Wi-Fi

Symptom

Calls drop when using Virtual Office Mobile in a Wi-Fi environment with both of the following enabled in settings:

  • Use 3G/4G/LTE
  • Prefer/Use Wi-Fi

Applies To

Virtual Office Mobile

Resolution

iPhone (iOS)

Disable Use 3G/4G/LTE Network in Virtual Office Mobile for iPhone/iOS

  1. Log in to the Virtual Office Mobile app.
  2. Open the left-hand menu.
  3. Touch Call Mode.
  4. Turn off Use 3G/4G/LTE.
    VOM-ios-callmode.jpg

Android

Disable Use 3G/4G/LTE in Virtual Office Mobile for Android.

  1. Log in to the Virtual Office Mobile app.
  2. Open the left-hand menu.
  3. Touch Call Mode.
  4. Uncheck the option for Use 3G/4G/LTE.
    VOM-android-disable3g4g.png

Cause

Even when Prefer/Use Wi-Fi is enabled, the phone may still search for a cellular signal if given the option. When the device auto-jumps from Wi-Fi to cellular, this will cause the active call to drop.

If using the app in a Wi-Fi environment, best practice is to disable Use 3G/4G/LTE. This will stop the device from auto-switching from Wi-Fi to cellular.

 

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