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How to create a personal contact from a call or chat with an external number
8x8 Support

How to create a personal contact from a call or chat with an external number

Objective

To create a personal contact or add to an existing contact from call logs under the Calls  tab and Messages  tab

Applies To

Virtual Office Mobile App for IOS

Procedure

Call Logs/Voicemails

  1. Go to Calls > AllMissed or Voicemail.
  2. Tap the Information  icon next to the desired number to view the call details page.
  3. From the call details page, tap the More  menu to open a drop-down menu.
  4. From the drop-down, select:
  • Create New Contact to start creating a new contact; the number is automatically filled in.
    1. Enter the rest of the desired contact details.
  • Add to Existing Contact to add the number to an existing contact.
    1. At the prompt, select the personal contact to update.
  1. When you are finished, tap the check mark  icon.

The personal contact now shows up under Contacts > My Contacts.

Messages

  1. Open the Messages tab.
  2. Tap the desired contact to open your chat history with them.
  3. In the chat, tap the More  menu to open a drop-down menu.
  4. From the drop-down, select:
  • Create New Contact to start creating a new contact; the number is automatically filled in.
    1. Enter the rest of the desired contact details.
  • Add to Existing Contact to add the number to an existing contact.
    1. At the prompt, select the personal contact to update.
  1. When you are finished, tap the check mark  icon.

The personal contact now shows up under Contacts > My Contacts.

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