When a call is answered using Virtual Office Mobile (VOM) for Apple iOS 7 on an iPhone, iPad, or iPod Touch, the user can hear the caller, but the caller cannot hear the user.
Virtual Office Mobile, iOS 7 and later
- Open device Settings.
- Go to Privacy.
- Go to Microphone.
- Turn on the microphone for Virtual Office (swipe to turn the switch green).
The likely cause of this issue is that microphone access for the Virtual Office Mobile app is disabled. This can occur as a result of app updates, iOS system updates, phone reset, or simple user error.