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Error while granting admin Privileges on PBX
8x8 Support

Error while granting admin Privileges on PBX

Symptom

While assigning admin privileges to the user getting the following error:

2019-01-07_11-09-13.png

Applies To

Account Manager

Resolution

Check Mobile No. Setting

  1. Go to user's profile in Account Manager (Accounts > User Profiles).
    2019-01-07_11-12-11.png
     
  2. Click Edit next to the User you are checking.
  3. Make sure the mobile number is added.
    2019-01-07_11-15-08.png
     
  4. Click Save.

Privileges Check

  1. Under Accounts, click Privileges.
  2. Click Edit next to the user you are checking.
    2019-01-07_11-24-29.png
     
  3. Make sure VCC Admin is selected.
    2019-01-07_11-39-17.png
     
  4. Click Save Changes.