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Locked out of Account
8x8 Support Knowledge Base

Locked out of Account

Symptom

You are not able to log in to Account Manager, and see this message: For security reasons your account is temporarily locked, please try logging in after 15 minutes.

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Applies To

Account Manager profiles

Resolution

Solution Steps

  1. Are you using the correct password (perhaps simply mistyped)?
    • Yes: Proceed to the next step.

    • No: Try resetting the password by clicking Can't access your account? and following instructions.*

  2. Are you able to wait?
    • Yes: Wait 15 minutes and try again.
    • No: Try clearing the browser cache and cookies. In most newer browsers, this can be done by pressing Ctrl+Shift+Del. Otherwise, do this through the browser setting options.
  3. Did clearing the cache and cookies work?
    • No: Try a different browser (or reset password*).
  4. Did a new browser work?
    • No: Try resetting the computer, or using a different computer (or reset password*).
  5. Did resetting the computer or using a new computer work?
    • No: Reset password.*

Note: A password reset will send instructions to the account administrator.

Cause

You have failed too many consecutive login attempts. Prolonged lock-out may be related to browser or computer issues.

 

 

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