A call queue places incoming calls in line to be answered while extension users are busy with other calls. The queued calls are distributed to the next available extension user in the order received. After they have been created, they can be assigned to specific extensions and configured to feature greetings, messages, and hold music. You can also allow agents to log themselves in and out of queues, if desired.
Call Queuing is an add-on service (sold in sets of six configurable queues). Please contact your sales agent for pricing.
For more information on creating and configuring call queues, see Account Manager Online Help - Manage Call Queues.