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Calls Missing from Account Manager Call Recording Bulk Download
8x8 Support

Calls Missing from Account Manager Call Recording Bulk Download

Symptom

When downloading user call recordings in bulk in Account Manager the number of call recordings shown in Account Manager is greater than the number of call recording files downloaded. 

Applies To

Account Manager bulk call recording download tool (when downloading internal call recordings between two extensions that are both enabled for call recording)

Cause

The reason for the number of recordings files being lower than the number of calls recorded in Account Manager is that internal calls between two extensions that both have call recording enabled will show as two calls in Account Manager but will only generate one file. This is because the file has the same name as it is essentially the same call. The readme file that comes with the recording file will still show both logs of the call. 

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