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How do I download Call Recordings in Account Manager?
8x8 Support

How do I download Call Recordings in Account Manager?

Objective

To download your Call Recordings.

Applies To

Virtual Office Account Manager, Call Recording

Procedure

To download recordings as an Account Admin (Account Manager)

  1. Log in to Account Manager.
  2. From the top menu, click Phone System.
  3. Click View All Extensions.
  4. From the options above the extension table, click Download Call Recordings.
  5. Set search options.
    • Start Date
    • End Date
    • Time Zone
    • Extension(s) - At least 1 extension must be selected.
  6. Click Search.
  7. From the list of results, click the box to the left of the recording(s) you wish to download.
    Note: From here, you can also play and delete recordings.
  8. From the options above the table, click Download Recordings. Recordings will be downloaded as a single, compressed zip file.

To download recordings as an Account Admin (Virtual Office Desktop/Online)

  1. Log in to Virtual Office Online or Desktop using primary admin login credentials.
  2. Select the primary admin softphone extension (typically, the first extension in the list).
  3. Once logged in, access Settings.
  4. From the left hand column, click Media Usage.
  5. Above the visual breakdown of call recording, meeting recording and remaining free data for the primary extension user, click the button for Manage Call Recordings For All Extensions.
  6. From the resulting list, double-click on any user to view a list of their call recordings. (If the list is extensive, you can search within it for a particular recording.)
  7. Check the box next to the recording(s) you wish to download. (To download all recordings, check the box in the upper left corner.)
  8. From the top of the window, click Download. (The collected recordings will be downloaded as a single, compressed zip file.)
    Note: From this window, recordings can also be played and deleted, and the other calling party can be redialed.  
  9. To view and download other extensions' recordings, in the upper right corner, click the Back button.

To download recordings as an Extension User (Virtual Office Desktop/Online)

Note: Access to download recordings may be restricted by your system administrator.

  1. Log in to Virtual Office Online or Desktop.
  2. Click the History (clock) icon.
  3. From the dropdown menu to the left of the search bar, select Call Recordings.
  4. Locate the listing of the recording you'd like to download, then click the Play (right-facing triangle) button to the right of the listing. This will open up all recording options, including download.
  5. Below the recording progress bar, click the Download (downward arrow) icon.
    Note: From here, recordings can also be played, forwarded by email and deleted; and the other calling party can be redialed. 
  6. Choose a location on your computer to which to download the recording and click Save. (The recording will be downloaded as a single .au audio file.)
    Note: Individual extension users cannot download more than one recording at a time. 

Additional Information

See also: Account Manager User Guide (pg. 29-30).

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