Skip to main content
What is the difference between Group Call Pickup and BLF Call Pickup?
8x8 Support Knowledge Base

What is the difference between Group Call Pickup and BLF Call Pickup?

Group Call Pickup creates the ability for a group of individuals to pick up a ringing phone without having to physically have access to that phone. Group Call Pickup also works on Virtual Office Desktop and Virtual Office Mobile. This feature is included with an 8x8 Virtual Office service plan and does not require the purchase of Power Keys. The limitation of Group Call Pickup, however, is that it does not allow for remote monitoring.

BLF Call Pickup enables an individual to pick up a ringing call on an extension that he or she is monitoring. This can be a remotely monitored extension. The users do not have to be within earshot of the ringing line. Power Keys Service is required for BLF Call Pickup, and this service only works on supported Polycom deskphones. Power Keys is available with the purchase of most Virtual Office Editions licenses. To inquire about adding Power Keys Service, contact your 8x8 Sales representative at 1-866-879-8647.

Both features can be set up and configured in Account Manager and Virtual Office Configuration Manager.

 

  • Was this article helpful?