How to set the ring time for each agent in a 'cyclic ring' ring group
Ring groups set to 'Cyclic repetitive' or 'Cyclic sequential' - Using Account Manager
Note this is not a setting that can be changed separately for the ring group. These changes would affect calls coming to the agent from all routing (direct/auto-attendant/call queue).
Unlike configuration manager, you cannot set the ring time for each agent in the ring group when selecting cyclic ring.
- To set the ring time each agent in a cyclic ring group for account manager you will need to set the ring time or no answer forward for each agent individually in the extension settings.
- Set this to the required ring time
- Then forward it to voicemail.
Do not set any forwards to other extensions here as it could affect the ring group.
Please see attached an article explaining how to set-up 'no answer forward' in account manager