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How to set ring time for a cyclic ring group
8x8 Support

How to set ring time for a cyclic ring group

Objective

How to set the ring time for each agent in a 'cyclic ring' ring group

Applies To

Ring groups set to 'Cyclic repetitive' or 'Cyclic sequential' - Using Account Manager

Procedure

Note this is not a setting that can be changed separately for the ring group. These changes would affect calls coming to the agent from all routing (direct/auto-attendant/call queue).

Unlike configuration manager, you cannot set the ring time for each agent in the ring group when selecting cyclic ring.

  1. To set the ring time each agent in a cyclic ring group for account manager you will need to set the ring time or no answer forward for each agent individually in the extension settings.
  2. Set this to the required ring time
  3. Then forward it to voicemail.
Do not set any forwards to other extensions here as it could affect the ring group. 

Additional Information

Please see attached an article explaining how to set-up 'no answer forward' in account manager

https://support.8x8.com/uk/Cloud_Pho..._forward_calls

 

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