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Unable to Access a Report via Email
8x8 Support

Unable to Access a Report via Email

Symptom

The customer is unable to access a scheduled report after it's emailed to them. They get a screen that doesn't let them login.

Applies To

Account Manager Scheduled Reports

Resolution

Use the User ID that created the report to login, or recreate the Report through the customer's User ID.

Cause

The customer doesn't have privileges to view the Report by opening the link, even if their email address was included in the Scheduled Report settings.

 

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