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How do I retrieve call recordings?
8x8 Support

How do I retrieve call recordings?


With call recording, extension users can record their own incoming and outgoing calls, play them back, download, or delete them. Set the recording feature to record all calls, record calls selectively, or to never record calls. You can also set notifications that will announce to the user and the person they are calling that a call is being recorded.

Virtual Office Editions users are able to record calls and maintain recording data up to 1GB and higher, according to your VO Editions license. The storage fee is $4.99 per 1 GB (or portion thereof) in excess of the storage limit. To avoid extra charges, it is important to monitor your storage usage and download and delete your recordings before they exceed the 1.0 GB limit.

Within 12 months, you can access the recordings on your own if the account is active. Beyond the last 12 months, it will require the assistance of Professional Services.

Note: To enable Call Recording in Virtual Office Desktop, click here

To download recordings in Virtual Office Desktop

  1. Log in to VO Desktop.
  2. Click Call.
    Screen Shot 2018-12-18 at 10.12.05 AM.png
  3. Click More Options (three dashes).
  4. Click Call Recordings.
    Screen Shot 2018-12-17 at 3.00.56 PM.png
  5. Click More Options (three dashes).
  6. Click Download.
    Screen Shot 2018-12-17 at 3.01.18 PM.png

    Note: To enable Call Recording in Virtual Office Configuration Manager, click here

To download recordings in Virtual Office Configuration Manager 

  1. Log in to VO Configuration Manager.
  2. Click More Options (three dashes) in the top left corner of your screen
    Screen Shot 2018-12-17 at 2.47.27 PM.png
  3. Click Call Recordings.
    Screen Shot 2018-12-17 at 2.47.40 PM.png
  4. Check All in the Filters bar to view all your call recordings. You can also filter recordings by:
    • Date: Select a starting and ending date to look for calls within a date range.
    • User: Search by username.
    • Direction: Check the box next to Inbound or Outbound to view your incoming or outgoing calls.
      Screen Shot 2018-12-17 at 2.47.58 PM.png
  5. Check the box to the left of your recording.
  6. Click Download in the top right corner of your screen to download your select call recordings.