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Cannot Make Outbound Calls in Configuration Manager
8x8 Support

Cannot Make Outbound Calls in Configuration Manager

Symptom

When a new user is created with a new device a common issue is that outbound calls cannot be made, and in rare cases can only dial internally. 

Applies To

Configuration Manager, Users, Outbound Calls

Resolution

  1. Log into Configuration Manager.
  2. Scroll to Users section.
  3. Click the Pencil icon, next to the three dots, for the User you want to edit.
    2019-03-07_13-16-33.jpg
     
  4. Scroll down to External calling permissions tab.
  5. By default, the Calling country is set to a North American Numbering Plan. Change this to the United Kingdom.
    2019-03-07_13-20-53.jpg
     
  6. Once this has been changed and saved, perform a few external calls to make sure you are able to dial out successfully.

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