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How do I claim phone numbers in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I claim phone numbers in Virtual Office Configuration Manager?

NoteClick here if you are trying to change extension numbers in Account Manager, a similar process to claiming phone numbers for Account Manager users.

In Virtual Office Configuration Manager, you need to claim a registered 8x8 phone number in order to assign it to a user. 

To claim a phone number in VO Configuration Manager

  1. Log into VO Configuration Manager.
  2. Click Phone Numbers.
  3. To add a new phone number, select Claim Phone Number.

    Claim Phone Number Image-500x171.png
  4. Select the Country and the Number Type for the phone number you wish to claim. The Number Type field allows you to choose whether this number will be a Toll Free number or a Regular number, depending on service your plan. You can see how many available Regular and Toll Free numbers you have at the top of the Claim Phone Numbers screen.

    CM-Available Phone Numbers in Claim Number Screen-500x202.png
  5. You can then filter by Number or by Location. Filtering by number allows you to search for any phone number that Starts withEnds with, or Contains your desired string of numbers. To filter by Location, select your location from the drop-down. Click Search to bring up any available phone numbers that match your search parameters. 
  6. Your search results will show up under the Search button.Tick the box next to the number that you want to claim. The Number Type is listed to the right of each number.

    CM-Search Available User Extension Numbers-500x228.png
  7. Click Claim Phone Numbers.
  8. Once you complete these steps, you will receive a message confirming that your phone number is claimed.

Filtering Phone Numbers

You can filter numbers by AvailablityPorting Status, and Number Type.

CM- Updated Porting Status.jpg

Availability

You can filter phone numbers by their status as Assigned and Available.

  • Assigned numbers are phone numbers that are already assigned to users.
  • Available numbers are phone numbers that can be assigned out.

Porting Status

This filter allows you to see the porting progress of numbers you are porting into your 8x8 service.

  • Porting Complete shows phone numbers that have successfully ported to your account.
  • Porting Pending shows phone numbers that are currently in the process of being ported to your account.
  • Porting Failed shows phone numbers that have not ported correctly to your account.
  • Pre Porting shows phone numbers that have been added in bulk to your account and flagged for porting.

Number Type

This filter allows you filter phone numbers depending on whether they are listed as Toll Free numbers or Regular numbers (i.e., phone numbers that are not listed as Toll Free numbers). You are only able to view Toll Free numbers is they are part of your service plan.