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How do I change the preferred codec for extensions in Virtual Office Configuration Manager?
8x8 Support

How do I change the preferred codec for extensions in Virtual Office Configuration Manager?

Note: To change the preferred codec for an individual extension in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Objective 

Set a preferred codec for each user. This is done by account administrators.

Applies To

  • Configuration Manager

Procedure

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the desired User Profile to edit.
  4. Go to the Voice Basic Settings.
  5. Under Preferred Codec, select your choice from the drop-down.
  6. Click Save.