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How Do I Change the Preferred Codec for Extensions in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How Do I Change the Preferred Codec for Extensions in Virtual Office Configuration Manager?

Note: To change the preferred codec for extensions in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

8x8 allows account administrators to set a preferred codec for each user.

To change the preferred codec for a VO Configuration Manager extension

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click More Options (three dots) to the right of the desired User Profile.

    CM- Edit User Icon_0-600x119 (1).png
     
  4. Select Edit.
  5. Go to the Voice Basic Settings section and click Show More.

    CM - Show More in Basic Settings-600x288.jpg
     
  6. Under Preferred Codec, select your choice from the drop-down.

    CM - Codec-400x227.jpg
     
  7. Click Save.