Skip to main content
How Do I Enable Extensions for Virtual Office Analytics in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How Do I Enable Extensions for Virtual Office Analytics in Virtual Office Configuration Manager?

To configure Virtual Office Analytics privileges in Account Manager, the legacy version of Virtual Office Configuration Manager,  click here

Account admins must enable Virtual Office Analytics services for individual users. Once Virtual Office Analytics permissions are enabled, the user will be able to access the Dashboard from the icon on their  Application Panel


Following initial purchase and setup, it takes about 48 hours for initial data to populate and become visible, and some reports will not be available immediately.

There are two Virtual Office Analytics packages, Analytics Essentials and Virtual Office Analytics SupervisorVirtual Office Analytics Supervisor provides advanced reporting options. Individual users and administrators will need to be enabled for the appropriate Virtual Office Analytics access.

  • Virtual Office Editions licenses with Analytics Essentials: X2, X5, X6, X8, X8e
  • Virtual Office Editions licenses with Virtual Office Analytics Supervisor: X6, X8, X8e

To enable VO Analytics privileges in VO Configuration Manager

  1. Log in to VO Configuration Manager.
  2. Go to Users.
  3. Click More Options (three dots) to the right of the user you wish to enable.
  4. Select Edit.

    CM - Edit User Profile (1).jpg
  5. Select Advanced Settings.
  6. Under Service Selection, assign the desired Virtual Office Edition license. Ensure that the user has the correct services for the type of Virtual Office Analytics access you want them to have.

    CM-Service Selection-353x246.jpg
  7. Click OK to confirm these changes.
  8. Scroll down to the VO Analytics section and select the appropriate Virtual Office Analytics access for the user.
    • Any user can be given access to Analytics Essentials. If you do not wish the user to have VO Analytics access, select No Access.

      CM- Analytics Essentials-398x181.jpg
    • If the user is assigned to X6, X8, or X8e services, you can select either Supervisor Analytics or Analytics Essentials.

      CM- VOA Services Selection-398x246.jpg

  9. Click Save.