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How do I Block Anonymous Calls for an Extension in Virtual Office Configuration Manager?
8x8 Support

How do I Block Anonymous Calls for an Extension in Virtual Office Configuration Manager?

Note: To block phone numbers for your Main Company Number or an extension in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Objective

Inbound calls appear as Anonymous when callers actively prevent their name and phone number from being displayed to the person or service they are calling.

This process will show you how to block anonymous calls at the extension level, using a New call forwarding rule in Virtual Office Configuration Manager.

Applies To

Virtual Office Configuration Manager 

Procedure

Block Anonymous Callers

Individual extension users can perform this operation for themselves, but only if the service administrator has not changed permissions to prevent it.

  1. First, log in to VO Configuration Manager.
  2. Click Users.
  3. Click the Pencil icon to the right of the user you wish to add the rule for.
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  4. Scroll to and click on Call forwarding rules.
  5. Click Add new rule.
    2019-05-20_11-44-00.jpg
  6. In When to apply this rule > When the user gets a call from, select Anonymous callers.2019-05-20_11-49-45.jpg
  7. Select a desired option for During what time.
  8. Select where to Forward the calls to.
  9. Click Save to complete your changes.

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