A user is unable to forward a call to other users in different sites within the company.
- Virtual Office Configuration Manager
- Call Forwarding
Change the user's directory scope to Company.
- Log in to Virtual Office Configuration Manager.
- Navigate to Users.
- Click Edit (pencil icon).
- Scroll to Contact directory scope.
- Select Company.
- Click Save.
When directory scope is set to site, the user can only transfer calls within their site.