A user is unable to forward a call to other users in different sites within the company.
Virtual Office Configuration Manager
Change the user's directory scope to Company.
- Log in to Virtual Office Configuration Manager.
- Navigate to Users.
- Click More Options (three dots) on the right side of the page and select Edit.
- In Basic information, select Company on the Contact directory scope drop down list.
- Click Save.
When directory scope is set to site, the user can only transfer calls within their site.