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How do I block numbers for an extension in Virtual Office Configuration Manager?
8x8 Support

How do I block numbers for an extension in Virtual Office Configuration Manager?

Note: To block phone numbers for your Main Company Number or an extension in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Objective 

To use Advanced Call Forwarding to block calls from certain numbers for an extension.

Applies To

  • Configuration Manager
  • Phone Numbers

Procedure 

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click Edit (pencil) to the right of your User Profile (End Users) or any User Profile that you wish to edit (Admins). 
    2019-04-01_15-16-40.png
  4. In the edit page, scroll down until you see Call forwarding rules and expand this section. 
  5. Click the box to enable forwarding for When user gets a call from a blocked caller.
  6. Click Edit (pencil).

  7. Enter the name or number of the caller you want to block.
  8. Click Add to the list. The only forwarding option is selected by default so that calls from the blocked caller go to no one and the busy signal plays. 
  9. Click Save.
  10. Save the user.
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