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How do I change my music on hold in Virtual Office Configuration Manager?

 

8x8 Support Knowledge Base

How do I change my music on hold in Virtual Office Configuration Manager?

Note: To change your music on hold in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

8x8 Music on Hold plays recorded music or marketing messages while your callers are on hold to give your business a professional edge.

Virtual Office allows you to replace dead air with music or important information with our Music/Messaging on Hold feature. 8x8 offers 10 music-on-hold options to choose from that you can change online at any time. Or you can upload your own .au files.

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Virtual Office allows users to select their own music on hold from the Music on Hold library. As an administrator, you can select which music is available to extension users, select the default music on hold for extensions where no music has been selected and upload new music to the Music on Hold library.

To change your music on hold in VO Configuration Manager

In Virtual Office Configuration Manager, hold music can only be set at an individual level for users and services, rather than for the whole company or site.

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click More Options (three dots) to the right of the user you wish to edit.
  4. Select Edit.
    CM - Edit User Profile.jpg
  5. Go to Music on Hold and click Change File.
    CM- Music on Hold-359x124.jpg
  6. Click Create Audio Files.
  7. Upload an .au file or call a number to record your music on hold.

To upload an Audio File

  1. In the menu, select By Uploading an Audio File.
    CM - Upload Initial Greeting-600x105.jpg
  2. Enter the Title of your recording.
  3. Click the center of your screen or drag an audio file to the Upload your Audio File window.
  4. Click Save.

To record an Audio File

  1. Click Create Audio Files.
  2. Select By Calling a Number to Record.
    CM - Call to Record Initial Greeting-600x105.jpg
  3. Enter the Name and the Phone Number or Extension on which you wish to record your initial greeting.
  4. Click Call Now and follow the instructions.
  5. Click Save.