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How do I resend the Welcome Email to my Virtual Office Configuration Manager users?
8x8 Support Knowledge Base

How do I resend the Welcome Email to my Virtual Office Configuration Manager users?

Note: Click here to resend the Welcome Email to Account Manager extension users.

When a new user profile is assigned an extension in VO Configuration Manager, an introductory email is sent to the user associated with that profile.

This email contains the user's:

  • Extension Number
  • Phone Number
  • Phone Mode
  • Device Activation Code
  • Username
  • Link to set account password

VO Configuration Manager allows administrators to resend these messages, in case they get lost in a user's inbox. 

To resend the user Welcome Email

  1.  Log in to VO Configuration Manager.
  2. Click Users.
    VO_Config_Manager_Users_Welcome_Email-200x174.jpg
  3. To the right of the user you need to send the Welcome Email to, click More Options (three dots).
    VO_Config_Manager_User_Options_Welcome_Email-600x222.jpg
  4. Click Send Welcome Email.
  5. The user will receive a new Welcome Email at the email address associated with their User Profile.
    VO_Config_Manager_New_Welcome_Email_Text-600x678.jpg