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How do I reset the password for a User Profile in Virtual Office Configuration Manager?
8x8 Support

How do I reset the password for a User Profile in Virtual Office Configuration Manager?

Note: To reset the user password for a User Profile in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Objective

Resetting a user's password in Virtual Office Configuration Manager.

Applies To

  • Configuration Manager
  • Password Reset

Procedure

Account administrators can reset user or administrator passwords by using the steps below. The user will receive an email notifying them to reset their password.

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. To the right of the desired user, click More Options (three dots).
  4. Select Reset User Password.
    Screen Shot 2019-08-25 at 11.39.23 PM.png
  5. Select Continue to confirm that you want to reset the password.

After the user receives an email notification, they should follow the instructions in the email to reset their password.

Additional:

If end-user does not receive a password reset email - Please raise a case with 8x8 support team