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Setting One Number Access (Advanced Call Forwarding) in Virtual Office Configuration Manager
8x8 Support Knowledge Base

Setting One Number Access (Advanced Call Forwarding) in Virtual Office Configuration Manager

Note: To set One Number Access in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

One Number Access (ONA) is an advanced call forwarding rule that allows inbound calls to be diverted to other phones in a specific order or sequentially. The first phone to pick up receives the call. Like Ring Groups, other extensions may be called when a caller dials a single number. Unlike Ring Groups, ONA allows calls to route to external numbers, enable call screening, and set a specific time for each hop. Since ONA is an extension-specific rule, the rule will take effect every time that particular extension is dialed.

Setting One Number Access in Virtual Office Configuration Manager

To set One Number Access in VO Configuration Manager

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click More Options next to the user you wish to edit.
  4. Select Edit from the pop-up menu.
    CM - Edit User Profile-1.jpg
  5. Click Advanced Settings.
  6. Go to Call Forwarding and click Edit (pencil) to enable call forwarding for the rules below. Then select one of the submenu options to choose which action will be taken in each case: 
    CM- ONA Call Forwarding-600x147.png
    • Forward all Calls 
    • When Internet Connection is Down
    • When User is Busy
    • When User does not Answer the Call
    • When User gets a Call from a Blocked Caller
  7. Under Forward Calls to, choose Selected Users or External Numbers.
  8. Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
  9. Click Add to the List.
  10. Enter the number of seconds that the call should ring for before going to another forwarding option.
  11. Select to ring these numbers Sequentially or Simultaneously
  12. Select one of the following forwarding options to take place after trying all the above numbers.
    • Forward to Voicemail
    • Don't Forward and Play Busy
    • Forward to a User or Service
  13. Click Save.
  14. Save the user profile.

To create a new forwarding rule  

  1. Click Add New Rule.
  2. Set the rule name to something that describes the purpose of the rule (e.g., One Number Access).
  3. Under When to Apply this Rule, select the type of callers that you would like to be affected by this rule from the following:
    • Anyone
    • Anonymous Callers
    • Selected Callers
  4. Select the time you would like to apply this rule during:
    • Anytime
    • Specified Date/Time Period: Enter the Starting and Ending Date/Time.
    • Recurring Schedule: Select the day and time range when the rule will be active.
  5. Under Forward Calls to, choose Selected Users or External Numbers.
  6. Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
  7. Click Add to the List.
  8. Enter the number of seconds that the call should ring for before going to another forwarding option.
  9. Select to ring these numbers Sequentially or Simultaneously
  10. Select one of the following forwarding options to take place after trying all the above numbers.
    • Forward to Voicemail
    • Don't Forward and Play Busy
    • Forward to a User or Service
  11. Click Save.
  12. Save the user profile.

Setting Basic Call Forwarding in Virtual Office Desktop

To set Basic Call Forwarding in Virtual Office Desktop

  1. Navigate to Virtual Office > Preferences > Settings
  2. Select Account Settings.
  3. Select Call Forwarding.
  4. Click Edit for one or more of the rules below. 
    • Always Forward Calls
    • If I'm Busy
    • If I Don't Answer within 15 Seconds: Set a time to ring for (in seconds) before routing the call.
    • If my Internet Connection is Down
      CM- VOD Call Forwarding-388x341.png
  5. In the Search bar, type in Voicemail or the name of a user to whom you want to route calls.
  6. Click Save. Click the toggles to enable or disable forwarding for your selected rules.