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How do I set outbound Caller ID in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I set outbound Caller ID in Virtual Office Configuration Manager?

Note: To set up caller ID in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Outbound caller ID is the ID that is displayed on the receiving device at the time of your call. Outbound Caller ID can only be configured by an administrator. 

To set the Outbound Caller ID for a user in VO Configuration Manager

  1. Log into VO Configuration Manager.
  2. Click Users.
     CM-Create User Image (1).png
  3. Select the More Options icon (three dots) to the right of the user you wish to edit.
  4. Select Edit from the pop-up menu.
  5. Scroll down to Advanced Settings.
  6. Click the triangle next to Advanced Settings to expand the user details.
  7. Scroll to the Caller ID section.
  8. Enter the Display Name and select the desired Phone Number to display. You cannot change the user's phone number if you have your site toggled to show the main company number as the Caller ID for all site users. You can edit this in the Sites settings.
    CM-Outbound Caller ID-500x152.png
  9. Click Save at the bottom of the screen.

Configuring Shared Caller ID

To use one DID as the outbound Caller ID for more than one extension

  1. Log in to VO Configuration Manager.
  2. Click Phone Numbers.
  3. Click More Options (three dots) to the right of the DID you want to use as a Shared Caller ID.
  4. Select Use as shared caller ID.
  5. Enter a Display Name that all extensions using this shared caller ID will display.
  6. Click Save.
  7. Go to the Users page.
  8. Click More Options (three dots) to the right of the user you wish to edit.
  9. Select Edit from the pop-up menu.
  10. Scroll down to Advanced Settings.
  11. Click the triangle next to Advanced Settings to expand the user details.
  12. Scroll to the Caller ID section.
  13. Under Phone Number, select the DID you designated as a shared caller ID. The Display Name field will populate with the shared Display Name for this DID.
  14. Click Save.

Setting your Main Number as the Caller ID for all Extensions

To set your Main Company Number as the Caller ID for all extensions

  1. Log into VO Configuration Manager
  2. Select the Sites icon from the Home menu. 
  3. Click More Options (three dots) to the right of the site. 
  4. Click Edit
  5. Go to the bottom of the page and click the toggle next to Set Main Number as Caller ID for all Users Belonging to this Site. A blue toggle shows this option has been successfully activated.
  6. Click Save at the bottom of the page.