Skip to main content
Why do I have a voicemail if my phone didn't ring?
8x8 Support

Why do I have a voicemail if my phone didn't ring?


To manage voicemail notifications when phones are not ringing due to internet disruption or outage.

Applies To

  • Voicemail
  • Configuration Manager 


  1. Log in to Configuration Manager.
  2. Click Users.
  3. Click Edit (pencil icon). 
  4. Go to Call Forwarding Rules and check the box to enable forwarding for When Internet Connection is Down.
    • Note: Ensure that Forward all Calls is disabled so that you can select forwarding options based on status.
  5. Click Edit (pencil icon).
    Screen Shot 2019-09-03 at 3.15.46 PM.png
  6. Select one of the options below:
    • Voicemail
    • No one and play busy 
    • Selected users or external numbers
    • Forward directly to 
  7. Click Save.
  8. Once complete with all edits, click Save to save changes for the user.

Additional Information 

Editing call forwarding settings for when the internet connection is down can also be done in Account Manager, Virtual Office Desktop, and Virtual Office Mobile


  • Was this article helpful?