Hide VCC extensions from the company directory
Virtual Office Configuration Manager
- Log in to Virtual Office Configuration Manager as an administrator.
- Navigate to Home > Users.
- Search for the VCC extension user that you want to hide from the company directory. Click to edit.
- Scroll down to Virtual Contact Center (VCC) agent settings.
- Click on the slider to disable the setting.
- Click Save.
This feature became available in the recent release of CM 1.11.