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What is an Auto Attendant and how can I configure it in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

What is an Auto Attendant and how can I configure it in Virtual Office Configuration Manager?

Note: To configure your Auto Attendant in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

The Auto Attendant is 8x8’s service that acts as an automated receptionist. Callers will hear phone menu options and recordings based on the rules you set—for example, after-business-hours greetings. You can create multiple Auto Attendant profiles, each with its own set of rules.

Your Auto Attendant can be configured in Virtual Office Configuration Manager. Only users with administrator privileges can edit Auto Attendant settings. 

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Before configuring an Auto Attendant, it is important to plan what you want your callers to experience when they call your company, and how you want the Auto Attendant to handle your caller. This will help you better define schedules and rules during the setup process.

We recommend that you set up individual extensionsring groups, and call queues before setting up your Auto Attendant.

Use the links below to get you started: