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How Do I Configure Call Park Extensions or BLF Call Park in Virtual Office Configuration Manager?

 

8x8 Support Knowledge Base

How Do I Configure Call Park Extensions or BLF Call Park in Virtual Office Configuration Manager?

Note: To configure Call Park Extensions or BLF Call Park in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

To set up a Call Park Extension (also known as enabling BLF Call Park), you need to:

  • Add a Call Park Extension.
  • Assign the Call Park Extension to a BLF key on the phone.

First, add a call park extension for each department or extension that you want to monitor.

To add a Call Park Extension in VO Configuration Manager

  1. Log in to VO Configuration Manager.
  2. Go to Extension Numbers.
  3. Click on Reserve Extension Numbers at the top right.
  4. Select Call Park as the Extension Type.

    BLF- Reserve Call Park Extension-382x313.png
     
  5. Enter the Extension Number and Label.

    Pre-existing call park extensions starting with 46X will not be available as options. Those extensions are reserved by the system for the default call park feature built into the phone.

  6. Save the extension.

The next step is to assign call park extensions to BLF keys on phone sets. To assign the call park extension to these keys, the user must have a Polycom phone that supports BLF keys.

Assign the Call Park Extension to a BLF key on your phone

  1. Go to Users.
  2. Click More Options to the right of the user profile that you wish to edit.
  3. Select Edit.
  4. Activate your device by using the MAC Address or an Activation Code.
  5. Click Line Key Configuration above the Device dropdown.

    BLF - Line Key Configuration_1-583x192.png
     
  6. Click +Busy Lamp Field.
  7. Enter a Label.
  8. Select Call Park from the Extension Type dropdown. The label will appear next to the BLF key on the phone device display.
  9. Select the Extension you wish to use from the dropdown.

    BLF - Select Call Park_1-462x165.png
     
    • Optional: Click the toggle next to Enable call pickup for this monitored extension number.
       
  10. Click Save. After saving, your BLF keys will appear with a red highlight.

    CM- BLF Keys.jpg
     
  11. Save the Phone Keys Plan.
  12. Click Save at the bottom of the user's settings.

 

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