How to assign a different endpoint to an extension.
- Configuration manager / Extension
- Log in to VO Configuration Manager.
- Click Users.
- On the Users page, Select User and click on Three dots or Pencil to edit
- Click on Voice Basic Settings and Select Phone Model in the drop down menu then enter mac address and save, if the device model is not listed there then follow - How to add a device in the configuration manager.
- Do not forget to ask the customer to reboot the phone