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Why can't I save changes for a user?
8x8 Support

Why can't I save changes for a user?

Symptom

After clicking Save, to make changes to an existing user, Configuration Manager doesn't load to save changes.

Applies To

  • Virtual Office Configuration Manager
  • User

Resolution

  1. Log in to Configuration Manager
  2. Click Users.
  3. Click Edit (pencil icon). 
  4. Scroll to External Caller ID and enter a Display Name.
    External_Caller_ID_Display_Name.png

    Note:  if the number selected is a shared caller ID, it will first need to be changed in the phone number section. Go to: Phone Numbers > Edit > Add a Display Name to the shared caller ID.

  5. Click Save.
  6. Configuration Manager will go to a loading screen and once the changes have saved, you will see a completion banner at the top of your screen.
    Settings_Saved_Successfully_Banner.png

Cause 

The External Caller ID Display Name is empty. Changes cannot be saved if this box is not populated.

 

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