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Why can't I save changes for a user?
8x8 Support

Why can't I save changes for a user?

Symptom

After clicking Save, to make changes to an existing user, Configuration Manager doesn't load to save changes.

Applies To

Virtual Office Configuration Manager

Resolution

The External Caller ID Display Name is empty. Changes cannot be saved if this box is not populated.

  1. Scroll up to External Caller ID and enter a Display Name.
    External_Caller_ID_Display_Name.png
     
  2. Click Save.
  3. Configuration Manager will go to a loading screen and once the changes have saved, you will see a completion banner at the top of your screen.
    Settings_Saved_Successfully_Banner.png