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Why can't I change my users' site?
8x8 Support

Why can't I change my users' site?

Symptom

Site dropdown is grayed out for admins in Virtual Office Configuration Manager.clipboard_ee176492779c43e6acd899a2fe64900fb.png

Applies To

Virtual Office Configuration Manager

Resolution

Currently, the only way to change the site of a user is to first delete the user and then recreate the user with the desired site.

Cause

Changing the site of a user is currently not supported in Virtual Office Configuration Manager. This is due to a limitation in the backend systems of the Configuration Manager. We hope this to get this limitation figured out as soon as possible but don't have an ETA at this time.

How can we help you?

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