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How do I edit a Call Queue?
8x8 Support

How do I edit a Call Queue?

Objective

To edit a Call Queue.

Applies To

  • Configuration Manager
  • Call Queues

Procedure

  1. Log in to Configuration Manager
  2. Click Call Queues.
    2019-08-19_14-22-37.png
  3. Click Edit to the right of the queue you wish to edit.
    2019-08-19_14-19-06.png
  4. Edit your desired information. Keep in mind that the following fields are required.
    • Name
    • Site
    • Extension Number
    • Maximum Calls in Queue
    • Voicemail Password 
    • Primary Members

 

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