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How do I record a Repeating Queue Message?
8x8 Support

How do I record a Repeating Queue Message?

Objective

To record a repeating queue message in Call Queues.

You can choose to have a message play at intervals within the hold music. The default interval is 35 seconds, with a maximum accepted interval of 45 seconds. You can also give callers the option to leave a voicemail by pressing the number 2 key.

Applies To

  • Configuration Manager
  • Call Queues

Procedure

  1. Log in to VO Configuration Manager
  2. Click Call Queues.
    2019-08-19_14-22-37.png
  3. Click Create Call Queue or click Edit to the right of the queue you wish to select. 
  4. Select Change File under Hold Music.
    2019-08-19_14-49-11.png
  5. Click Create Audio File.
  6. Select By Calling a Number to Record.  
    2019-08-19_14-51-01.png
  7. Enter the Name and the Phone Number or Extension you wish to record your initial greeting on.
  8. Click Call Now and follow the instructions. 
    2019-08-19_14-51-46.png
  9. Click Save.

 

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