Skip to main content
How do I upload a Repeating Queue Message?
8x8 Support

How do I upload a Repeating Queue Message?

Objective

To upload music or a message to use in the Queue.

A message will play at intervals within the hold music. The default interval is 35 seconds, with a maximum accepted interval of 45 seconds. You can also give callers the option to leave a voicemail by pressing the number 2 key.

Applies To

  • Configuration Manager
  • Call Queues

Procedure

  1. Log in to Configuration Manager.
  2. Click the Call Queues icon.
    2019-08-19_14-22-37.png
  3. Click Create Call Queue or click Edit (pencil icon) to the right of the queue you wish to select. 
  4. Select Change under the Repeating Queue Message.
    2019-08-19_14-49-11.png
  5. Click Upload an audio file.
    2019-08-20_11-02-15.png
  6. Enter the Title of your recording.
  7. Click the center of your screen or drag an audio file to the Upload your Audio File window.
    2019-08-20_11-03-05.png
  8. Click Save.

 

  • Was this article helpful?