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How do I upload a Repeating Queue Message?
8x8 Support

How do I upload a Repeating Queue Message?

Objective

To upload music or a message to use in the Queue.

A message will play at intervals within the hold music. The default interval is 35 seconds, with a maximum accepted interval of 45 seconds. You can also give callers the option to leave a voicemail by pressing the number 2 key.

Applies To

Configuration Manager, Call Queues

Procedure

  1. Log in to VO Configuration Manager.
  2. Click the Call Queues icon.

     
  3. Click Create Call Queue or click More Options (three dots) to the right of the queue you wish to select. 
  4. Select Change File under the Repeating Queue Message.

     
  5. Click Create New Audio File.
  6. Select By Uploading an Audio File

     
  7. Enter the Title of your recording.
  8. Click the center of your screen or drag an audio file to the Upload your Audio File window.
  9. Click Save.

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