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How do I upload an initial Queue Greeting?
8x8 Support

How do I upload an initial Queue Greeting?

Objective

To upload an initial Queue Greeting in VO Configuration Manager.

Applies To

Configuration Manager, Call Queues

Procedure

  1. Log in to VO Configuration Manager
  2. Click Call Queues.
  3. Click Create Call Queue or click More Options (three dots) to the right of the queue you wish to select. 
  4. Click Change File under Initial Queue Greeting.

     
  5. Click Create Audio File
  6. In the menu select By Uploading an Audio File.

     
  7. Enter the Title of your recording.
  8. Click the center of your screen or drag an audio file to the Upload your Audio File window.
  9. Click Save.

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