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How do I upload an initial Queue Greeting?
8x8 Support

How do I upload an initial Queue Greeting?

Objective

To upload an initial Queue Greeting in VO Configuration Manager.

Applies To

  • Configuration Manager
  • Call Queues

Procedure

  1. Log in to Configuration Manager
  2. Click Call Queues.
    2019-08-19_14-22-37.png
  3. Click Create Call Queue or click Edit (pencil icon) to the right of the queue you wish to select. 
  4. Click Change under Initial Queue Greeting.
    2019-08-20_10-42-47.png
  5. Click Upload an audio file.
    2019-08-20_11-02-15.png
  6. Enter the Title of your recording.
  7. Click the center of your screen or drag an audio file to the Upload your Audio File window.
    2019-08-20_11-03-05.png
  8. Click Save.

 

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