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How do I enable agents to log in and out of Call Queues in Virtual Office Configuration Manager?
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How do I enable agents to log in and out of Call Queues in Virtual Office Configuration Manager?

Note: To enable agents to log in and out of Call Queues in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Agents need to be enabled to log in or out of Call Queues. You can enable this when you create a new Call Queue or use the steps below to enable agents to log in and out of an existing Call Queue.

To check whether users are able to log in and out of a Call Queue

  1. Log in to VO Configuration Manager.
  2. Click Call Queues.
  3. Click the Call Queue you wish to view.
  4. A page displaying your Call Queue's basic information will appear. The option to Allow Agents to Log in and Out of Queues should be set to On to enable this feature or Off to disable it.

To enable users to log in and out of a Call Queue in VO Configuration Manager 

  1. Log in to VO Configuration Manager.
  2. Click Call Queues.
  3. Click More Options (three dots) to the right of the queue you wish to edit.
    Edit CQ-600x174.jpg
  4. Select Edit in the pop-up menu.
  5. Click the Allow Agents to Log in and Out of Queues toggle. The toggle turns blue when this feature is successfully enabled.
    CM- CQ Enable Agents to Log In Qs-428x98.png
  6. Click Save to confirm changes.

To log in and out of Call Queues as an agent in Virtual Office Desktop

  1. Log in to Virtual Office Desktop.
  2. Click Call Queue.
    VOD CQ Icon-366x198.png
  3. To log in, click Login and enter your credentials.
  4. To log out, click Logout next to your Call Queue.
    VOD- Agent CQ Logout-372x117.png

To log in and out of Call Queues as an agent on a Desk Phone

  1. From an extension that is part of any call queue, dial 5 5 7.
  2. Follow the IVR instructions to log in/out of assigned queues. (You can log in/out of specific queues individually, or all queues at once.)
    • Option 1: Log in to all queues.
    • Option 2: Log in to a specific queue.
    • Option 3: Log out of all queues.
    • Option 4: Log out of a specific queue.
    • Option 5: Review current queue assignment details.