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Unable to Answer Calls When Using BLF
8x8 Support

Unable to Answer Calls When Using BLF

Symptom

When using Busy Lamp Field (BLF), you are unable to answer calls from Ring Groups or Auto Attendants.

Applies To

  • Virtual Office Configure Manager
  • BLF

Resolution

The workaround for this issue is to disable call screening for the extensions which are part of the Ring Group or Auto Attendant.

  1. Log in to VO Configuration Manager.
  2. Click Extensions.
  3. Click the username for the extension.
  4. Go to Voice Basic Settings.
  5. Click Line Key Configuration.

     
  6. Scroll down to Enable call screen notifications.

     
  7. Turn off call screen notifications.
  8. Click Save.

Additional Information

This should stop screen from flashing when calls come through Ring Group which enable user to answer call. However, please keep in mind this workaround will disable call screen notifications from BLF.

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