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How do I configure Power Keys in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I configure Power Keys in Virtual Office Configuration Manager?

Note: To set up Power Keys in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

8x8 offers call handling and monitoring features used in conjunction with Polycom phones with four lines or more. Power Keys allows you to handle multiple calls at the same time and monitor other users' availability. As a Virtual Office administrator, you can set up the initial configuration of line keys in Virtual Office Configuration Manager and push these settings to a Power Keys-enabled extension phone or sidecar. To create power keys for a user, you must first create a user profile and activate the device associated with their account using the device's MAC password or an activation code.

You can assign the following:

  • Line Appearance Key (LAK): Receive and handle multiple live calls.
  • Busy Lamp Field Key (BLF): Check the status of other users within your phone system.
  • Speed Dial Keys: Have pre-set keys to quickly dial numbers that you frequently call.

To configure Power Keys using VO Configuration Manager

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click More Options (three dots) to the right of the user for whom you wish to enable Power Keys.
  4. Select Edit.

    CM - Edit User Profile-1.jpg
  5. To the right of the device, select Line Key Configuration.
  6. Follow the instructions below to add Line Appearance Keys, Busy Lamp Field, or Speed Dial options.
  7. Use the move tool to drag and drop these keys anywhere on your keypad.
  8. Click Save to confirm your changes.

Line Appearance Keys (LAKs)

  1. Open the Line Key Configuration window and click + or - next to Line Appearances to add or remove them.
  2. Click Save to confirm your changes. After saving, your Line Appearance Keys will appear on your screen.

Busy Lamp Field (BLF)

  1. Open the Line Key Configuration window and click +Busy Lamp Field.
  2. You are required to enter a Label and select an Extension Type for the BLF key. The label will appear next to the BLF key on the phone device display.
  3. Type a user's name or extension in the User to Monitor search bar and select them from the drop-down.
  4. Optional: Click the toggle next to Enable call pickup for this monitored extension number.
  5. Click Save. After saving, your BLF keys will appear with a red highlight.

    CM- BLF Keys_0.jpg

Speed Dial

  1. Open the Line Key Configuration window and click +Speed Key.
  2. Enter a Label for your Speed Dial key. The label will appear next to your key on the phone device display.
  3. Select a Speed Dial target from one of the following options under Dial To:
    • Auto Attendant
    • Call Queue
    • User
    • External Number
    • Ring Group 
      CM- CQ Speed Dial Target_0.jpg
  4. Type in the name of the user, service, or number and select it from the drop-down.
  5. Optional: Click the toggle to enable Auto Divert to forward your incoming calls automatically, or Auto Reject to reject the incoming calls. The toggles next to these options will turn blue when they are enabled.
  6. Select Ring Type.
  7. Click Save. After saving, your Speed Dial keys will appear with a blue highlight.

Shared Line Key Beta Feature 

Create Shared Line Keys for activated Polycom devices by using the following beta feature URL: https://vo-cm.8x8.com?on=sharedLine Both users will have to have active devices to enable this feature.

To create a Shared Line Key

  1. Log in to VO Configuration Manager.
  2. Enter the following URL in your current tab: https://vo-cm.8x8.com?on=sharedLine
  3. Click Users.
  4. Click More Options (three dots) to the right of the user for whom you wish to enable Power Keys.
  5. Select Edit.
    CM - Edit User Profile.jpg
  6. Go to Voice Basic Settings and over the Device dropdown, select Line Key Configuration.

Note: This option will not be selectable until the device is activated.

            BLF - Line Key Configuration_1-400x131.png

  1. Click +Line Appearance.
  2. Select Line Appearance - Shared Line from the Line Key Type dropdown.
  3. Enter the name or email of the User to Appear on the Line Key Appearance and select their name from the dropdown.
  4. Click Save. The Shared Line Key will appear in the Phone Keys Plan. This shows which key the user can select to use the Shared Line Key feature.
  5. Click Save to confirm your changes to the Phone Keys Plan.
  6. Save the user.

Shared Line Key Limitations

Below is a list of current limitations for this feature.

  • Shared Line Keys are not supported on sidecars.
  • You cannot have multiple shared lines with the same user.
  • Shared Line Keys are only available on Polycom devices.

 

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